Steven Gaffney

Resolve the Hidden Cause of Problem

How to Resolve the Hidden Cause of Painful Problems at Work By: Steven Gaffney We have all been in a conversation or worked with someone, and we've all had something to say but debated whether we should even bother saying it. Or maybe you had an ide... Read >

How to Stop E-mail Abuse

E-mail can be a terrific, quick, and efficient form of communication, or it can be horrific. It all depends on how it is used. When people use e-mail in ways that are not effective, the results can be disastrous, costing organizations millions in loss pr... Read >

Eliminate Painful Meetings

I remember being interviewed by a writer for an article about effective meetings that was to appear in a national magazine. The writer began the interview by saying, "I don't want any of the old standard tips; I want new tips." I replied, "Well, people... Read >

How to Prevent Distortion, Rumors, and Hearsay

Why is listening so difficult, and what can we do about it? Why do rumors and hearsay continue, and how do we stop them? The first step is to uncover the root of these problems, which in turn will provide some solutions. Problem One: People Don't Liste... Read >